Privacy Policy

Last updated July 15, 2026

This Privacy Policy explains how Packlic (“Packlic”, “we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, request a quote, or place an order for custom packaging. We respect your privacy and only use your information to serve you.

1. Information we collect

Information you give us. When you submit a quote or contact form, or order from us, we collect details such as your name, email address, phone number, company name, shipping address, project requirements, and any artwork or files you upload.
Information collected automatically. When you browse our site we may collect technical data such as your IP address, browser and device type, pages viewed and referring links, using cookies and similar technologies (see Section 4).
We do not knowingly collect sensitive personal data, and we ask that you do not send it to us.

2. How we use your information

To prepare quotes, mockups and respond to your enquiries;
To process, produce and deliver your orders and provide customer support;
To communicate with you about your project, invoices and updates;
To improve our website, products and service;
To meet our legal, tax and accounting obligations.

We do not sell your personal information, and we do not use your artwork or brand assets for anything other than fulfilling your order.

3. Legal bases for processing

Where applicable data-protection law (such as the UK/EU GDPR) applies, we process your data on the bases of: performance of a contract (to fulfil your order), our legitimate interests (to run and improve our business), your consent (for example, non-essential cookies or marketing), and compliance with legal obligations.

4. Cookies & analytics

We use essential cookies to make the site work and may use analytics cookies to understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings; note that disabling essential cookies may affect site functionality.

5. How we share information

We share your information only with parties that help us deliver your order or run our business, under appropriate confidentiality obligations, including:

our own production facilities and vetted manufacturing partners;
shipping and logistics couriers (to deliver your order);
payment processors (to take payment securely);
IT, hosting and analytics service providers;
professional advisers or authorities where required by law.

We never sell or rent your personal information to third parties for their own marketing.

6. International transfers

Packlic operates teams and production across multiple countries (including the USA, UK, UAE and China) and ships worldwide. Your information may therefore be processed in countries outside your own. Where we transfer data internationally, we take steps to ensure it is protected in line with applicable law.

7. Data retention

We keep your information only for as long as necessary to fulfil the purposes described here — for example, to complete your order, provide support, keep production files for reprints, and meet legal, tax and accounting requirements — after which we delete or anonymise it.

8. Security

We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have the right to access, correct, delete, restrict or object to our use of your personal information, to withdraw consent, and to request a copy of your data (data portability). To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

10. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.

11. Third-party links

Our site may link to third-party websites (such as review platforms or social media). We are not responsible for the privacy practices of those sites; please review their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always published on this page with its effective date.

13. Contact us

For any privacy question or to exercise your rights, contact us:

This Privacy Policy is provided as a general template and does not constitute legal advice. We recommend having it reviewed by a qualified privacy professional or lawyer for your jurisdiction (including any GDPR, UK GDPR or CCPA obligations) before you go live.